Privacy policy
At Aurence, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase through our website.
By using the Aurence website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you interact with Aurence, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
Order & Transaction Information
- Products purchased
- Order history
- Order number and related transaction details
- Information required to process and fulfil your order
Technical Information
- IP address
- Browser type
- Device information
- Cookies and website usage data
- Pages visited and interactions with our website
Payment Security
Aurence does not store your debit or credit card details. Payments are processed securely through authorised third-party payment gateways. Your payment information is handled according to the privacy and security policies of the respective payment provider.
How We Use Your Information
The information we collect may be used for the following purposes:
- Processing and fulfilling your orders
- Producing and preparing your made-to-order garments
- Shipping and delivery coordination
- Providing customer support
- Communicating with you about your orders
- Improving our website, products, and customer experience
- Sending marketing and promotional communication where you have provided consent
- Preventing fraudulent or unauthorised transactions
- Complying with applicable legal and regulatory requirements
Disclosure of Information
We may share your information with trusted third-party service providers where necessary to operate our business and fulfil your orders. These may include:
- Courier and logistics partners for shipping and delivery
- Payment gateway providers for secure transaction processing
- Website hosting, technology, and analytics providers
- Service providers who assist us in operating our website and business
- Government, regulatory, or legal authorities where required by law
Aurence does not sell, rent, or trade your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to provide a smooth browsing experience, understand website traffic, remember preferences, and improve website functionality. You may choose to disable cookies through your browser settings. However, doing so may affect certain features or functionality of our website.
Data Protection & Security
Aurence takes reasonable measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss. Access to customer information is limited to authorised personnel and trusted service providers who require the information to perform their responsibilities. While we take appropriate precautions to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil orders and provide customer support
- Maintain order and business records
- Meet legal, tax, accounting, or regulatory requirements
- Resolve disputes
- Prevent fraud or misuse
- Enforce our terms and policies
When information is no longer required, it may be securely deleted or anonymised where appropriate.
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of inaccurate information
- Opt out of promotional or marketing communications
- Request deletion of your personal information, subject to applicable legal and operational requirements
To make a request or ask a question about your personal information, please contact us using the details provided below.
Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. Aurence is not responsible for the privacy practices, security, or content of these external websites. We recommend reviewing the privacy policies of any third-party websites you choose to visit.
Children's Information
Aurence does not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been collected from an individual under 18 without appropriate consent, we will take reasonable steps to delete the information.
Policy Updates
Aurence may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements. Any updates will be posted on this page with the revised policy. We encourage you to review this page periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or how Aurence handles your personal information, please contact us at:
Email: support@shopaurence.com